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Frequently Asked Questions
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Order Status
My Account
International Shipping
Guarantees
Pricing and Billing
Website Interactivity
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Has my order shipped?
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An email is sent when your order ships. Check the email account used during the ordering process for a verification of order shipment message from ActionAirgun. Be sure your spam filter allows emails from actionairgun.com.
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How do I change quantities or cancel an item in my order?
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It is possible to increase or decrease the quantities ordered while using the shopping cart. In the 'Qty' column, enter the number of items you wish to purchase and click on the update button. Note that once an order has been confirmed or has shipped, the order cannot be changed via the website. Please call customer service for assistance.
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How do I track my order?
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When your order ships from the warehouse, you will receive a confirmation email with a tracking number. Log on to the shipper's website's tracking page and enter your tracking number.
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My order never arrived.
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Be sure that all of the items in your order have shipped based on the confirmation email you received after placing the order. In the confirmation email will be the shipper's tracking number for your order. Contact the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", you should determine who signed for the packages.
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An item is missing from my shipment.
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Be sure that all of the items in your order have shipped based on the confirmation email you received after placing your order. In the confirmation email will be the shipper's tracking number for your order. Contact the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", you should to determine who signed for the packages.
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My product is missing parts.
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ActionAirgun takes great care in making sure your order is filled correctly. If a part is missing from your order, please contact customer service.
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When will my backorder arrive?
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Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
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How do I create an account?
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- Click the "Register" link at the top right side of our site.
- Fill in the registration form completely.
- Check the email account used during the registration process. Shortly after registering you will receive an activation email from ActionAirgun. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
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How do I edit my account information?
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Click the "General Account Info" link at the left hand side of the home page to edit your account information, forum profile or check on account activities.
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How much is my shipping?
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Your shipping address must be a physical location, we cannot deliver packages to a post office address.
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I forgot my password.
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Click the "Retrieve" link at the top left hand side of our site. Under the login boxes you will see a link that says "Forgotten password?" That link will send an email to you with your password.
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How do I return my product?
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Please see our Terms of Service for complete details regarding our return policy.
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I received the wrong product.
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
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What is your return policy?
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Please see our Terms of Service for complete details regarding our return policy.
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When will my order ship?
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account Activities" link at the left hand side of the home page under "My Account" and then check your order status. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
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Do you ship to my country?
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At this time we ship only to the United States. Global competition and shipping will begin in 2009.
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Privacy Policy
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We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
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Terms of Service
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Details can be found at Terms of Service.
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Security
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This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
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Do I have to pay sales tax?
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Items purchased in New York State will be charged the appropriate sales tax.
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I have a question on my charges.
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Click the "Account Activities" link at the left hand side of the home page under 'My Account' to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for assistance.
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I need a copy of my receipt/invoice.
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You will receive an order confirmation email which acts as your receipt.
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When will my credit appear on my account?
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Credits usually take 7-10 business days from the time we receive and inspect returned item(s).
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When will my credit card be charged?
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Your credit card will be charged at the time your order is placed.
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How do I find my product?
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To find what you are looking for, use the navigation menus on the top and bottom of our website. The Online Shop has tabs for Featured Items, Products and Events. Select the category of item you wish to buy and select items by clicking on the picture. After review you may add the item to your cart or select another item to review.
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How do I navigate the site?
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To navigate this website, click on any of the labels, pictures or highlighted links to get where you want to go. When the cursor changes to a pointing finger, clicking will link you to another part of our website.
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How do I use a promotion code?
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After adding items to your cart, click the "Check Out" link to view your cart. Within the Cart Details section, above the Billing Information, you will have the option to enter a promotion code. Entering a promotion code automatically discounts your purchases based on the type of promotion being held.
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